Customers
Lloyds TSB customers access our products and services via our unique distribution capability, comprising the UK’s largest branch network and intermediary channels.
Our strategy is underpinned by our prudent risk management, clear governance framework and high customer treatment standards, which ensure we operate in the best interests of our customers, as well as the Bank.
Key highlights
- Lloyds Banking Group’s total business lending commitments increased by £5.7 billion in 2009 while the overall UK market actually decreased by £48 billion.
- In 2009, the Group wrote £34.7 billion of mortgages, representing 1 in 4 of all mortgages in the UK.
- This took total gross mortgage lending to £35 billion, including £10 billion in remortgages in the 12 months to March 2010.
- Lloyds TSB has been named ‘Corporate Bank of the Year' for the last six years at the Confederation of British Industry Finance Directors’ Excellence Awards.
- Bank of Scotland corporate, part of the Lloyds Banking Group, won ‘Best Online Banking Provider’ at the 2009 Business Moneyfacts Awards.
- Business Moneyfacts Award for ‘Innovation in the SME Finance Sector’ for our SME Charter.